Refund policy

Refund Policy

Effective Date: 5/5/2025

At Teevibeusa, we value your satisfaction. If you're not entirely pleased with your purchase, we're here to assist you through our refund process.

1. Eligibility for Refunds

To qualify for a refund, please ensure the following:

  1. Timeframe: Initiate your refund request within 30 days of receiving your order.
  2. Product Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
  3. Proof of Purchase: A valid receipt or proof of purchase is required.

Note: Customized or personalized items, as well as final sale products, are non-refundable.

2. Refund Process

To request a refund:

  1. Contact Us: Email us at support@teevibeusa.com with your order number and reason for the refund.

  2. Return Authorization: Await our confirmation and instructions before sending back any items.

  3. Shipping: Once authorized, ship the items to the address provided in our response.

Please do not send items back without prior authorization.

3. Refund Method

Upon receiving and inspecting the returned item:

  1. Approval: If approved, your refund will be processed.
  2. Method: Refunds will be issued to your original payment method.
  3. Processing Time: Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or card issuer.

4. Shipping Costs

  1. Original Shipping Fees: These are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
  2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

5. Late or Missing Refunds

If you haven't received your refund:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.

  2. Contact Your Bank or Credit Card Company: Processing times can vary.

  3. Contact Us: If you've done all of the above and still haven't received your refund, please reach out to us at support@teevibeusa.com

6. Contact Information

For any questions regarding our refund policy:

Email: Support@teevibeusa.com

Phone: +1 (252) 667-0016

Address:
Teevibeusa
6511 S Highland Park Dr
Spokane, WA 99223
United States

We reserve the right to modify this policy at any time, so please review it frequently.