Return policy

Return & Refund Policy

Effective Date: 5/5/2025

At Teevibeusa.com, operated by Teevibeusa, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process.

1. Return Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must meet the following conditions:

  1. Unused and in Original Condition: The product must be unused, undamaged, and in the same condition that you received it.
  2. Original Packaging: The product must have all original tags, packaging, and labels intact.
  3. Exclusions: Items that are damaged or missing parts for reasons not due to our error are not eligible for return.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

  1. Custom-Made or Personalized Items: Products that have been customized or personalized to your specifications.
  2. Final Sale Items: Items marked as "Final Sale" at the time of purchase.

If you are unsure whether a product is eligible for return, please contact us before making a purchase.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@teevibeusa.com with your order number and the reason for the return.

  2. Receive Instructions: We will provide you with further instructions on how to proceed with the return.

  3. Prepare the Package: Ensure the product is securely packaged to prevent any damage during transit.

4. Return Shipping

We offer free return shipping for all eligible products. Once your return is approved, we will provide a prepaid shipping label for you to send the product back to us.

5. Refund Process

Upon receiving and inspecting the returned product, we will verify that it meets our return requirements. Once approved, your refund will be processed as follows:

  1. Processing Time: Refunds are generally processed within 1–3 business days of receiving the returned item.
  2. Original Payment Method: A credit will automatically be applied to your original method of payment.
  3. Shipping Fees: Original shipping fees (if any) are non-refundable unless the return is due to a faulty or incorrect product.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow these steps:

  1. Return the Original Item: Initiate a return for the original item as outlined above.

  2. Place a New Order: Once the return is processed, place a new order for the desired item.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check Your Bank Account: Verify your bank account or payment method for the refund.

  2. Contact Your Payment Provider: Processing times may vary; contact your credit card company or payment provider.

  3. Contact Us: If you have completed the above steps and still have not received your refund, please contact us at support@teevibeusa.com for assistance.

8. Contact Information

If you have any questions about our return policy or need assistance, please contact us:

Email: Support@teevibeusa.com

Phone: +1 (252) 667-0016

Address:
TeeVibe USA
6511 S Highland Park Dr
Spokane, WA 99223
United States

Thank you for choosing TeeVibe USA – where your style begins!

Note: This policy is subject to change without prior notice. Please refer to our website for the most current information.